Local Village Returns & Refund Policy

Due to the nature of our products, Local Village does not offer refunds for health and safety reasons. However should you receive a product that is damaged or defective, kindly email us pictures to info@localvillage.africa

If our quality assurance team finds that the products are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced. Our contact centre will arrange the collection date and time for your returned order. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods. 

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount. 

COVID-19 PRECAUTIONS 

To ensure that our customers and courier partners are kept safe: 

Our warehouses are following all stipulated safety and hygiene guidelines 

Our couriers are wearing masks, using sanitizer and keeping a distance of at least 1.5m  

We ask you to do your part too by: 

Wearing a mask when you receive goods 

Allowing for a distance of 1.5m between you and our couriers  

CONTACT US

Monday – Friday 9AM – 5PM | info@localvillage.africa